Frequently Asked Questions

You need to complete the registration process, this can be found here.

You need to be an professional car trader or dealer with a valid European VAT number.

A high-quality copy of: company’s Registration Certificate, VAT Certificate and Passport or Identity Card.

No, registration with CarNext.com is free of charge.

After submitting all the required document and information, the screening process takes up to 3 working days. If successful, you will receive the login details via e-mail.

All prices do not include VAT.

If you are the highest bidder and your bid is accepted, you will receive a Notification of Sale within a few hours. Also you will see the status ‘WON’ in your profile.

The invoice is sent automatically within 1 or 2 working days.

Most of the vehicles in auctions are sold with a miminum reserve price – which is not visible.

All bids are binding. If the highest bid meets the minimum reserve price and is accepterd, the car will be awarded and invoiced to you.

A sale cannot be cancelled.

CarNext.com charges a fee of € 350 (excl. VAT) per bought vehicle. Additional local fees can apply which are displayed in the auctions.

Your payment must be received within 5 working days.

The pick-up authorization is sent to you within 5 working days, starting from the day full payment has been received.

You can submit the complaint form on our website: complaints. The international support team will reply to your inquiry as soon as possible.

We have a decidated Auction Platform support team. Please complete the form LINK and we will get in touch with you as soon as possible.

The vehicle pick-up authorization contains all the information required in order to pick-up the cars: compound address, schedule and contact details. You need to send a notification 24 hours prior to the pick-up with the transport company’s details. More information on the pick-up guidelines page.

Once the authorization is sent, we expect you to pickup the vehicle as soon as possible. Additional storage or parking fees may apply when pickup is delayed. You are notified about this upfront.

Yes, we offer seamless transport across Europe. When it is available for the vehicle of your interest you can calculate and accept a transport offer already during the auction.

The documents are sent to you after the receipt of payment. In some countries the documents are handed over at the moment of pick up or when you receive the vehicle.

Please fill in our contact form LINK and we will be in touch with you as soon as possible.

Yes – in Germany, France, Belgium and Luxembourg – with transit plates and car insurance. This is not possible in Italy, Spain or the Netherlands – where is mandatory to pick-up the vehicle via a transport company.

Please send the export documents to the cmr.carnext@leaseplan.com address.

In this case, you need to complete the export declaration, which can be found here.

Yes – in Germany the ‘Entry Certificate’ is the equivalent of the CMR document and in Belgium the ‘Export Order Confirmation’ is required in addition to the CMR. You can find some examples on this page.

You can contact export.carnext@leaseplan.com. We can provide a declaration from the manufacturer which your export agency needs in order to obtain the EUR1 document.

There is no change to the CarNext professional service offering, and no action is necessary for you.

This announcement also has no impact on any extra CarNext Auctions service you’ve already purchased – you will continue to receive the same great CarNext experience you have come to expect.

No, LeasePlan will continue to supply CarNext with high-quality used cars, so you will continue to find the same great selection of cars you have come to expect.

No, the trader fee remains the same at 350 euros

No, the after sales process remains the same.